Working within our busy office in Cardiff, youll be handling the more complex nature claims involving motor accidents, often with third parties. This may also involve contact with legal representation, validation of policy and potentially credit hire parties. Excellent stakeholder management skills will also be essential as this role will manage the relationship with commercial clients, brokers and insurers.
Naturally, youll already know that Experienced Motor Fleet Account Handlers require exceptional customer service ethics, whilst having a clear understanding of motor claims damage and third party involvement. Its also imperative youll be able to gain as much detail as possible whilst appreciating the position of our valued customers and clients alike.
Your experience within this field may also have lead to knowledge within Motor Fleet account management administration, credit hire and litigation, which will be a distinct advantage.
In all cases, wed reward your skills and experience by furthering your academic qualifications in sponsoring your Insurance and Loss Adjusting exams. Additionally, youll receive full training and a warm, friendly working environment and the potential to progress within the business.
You will have/will be:
Previous contact or call centre customer service experience
The ability to deal with Clients, Brokers and Policyholders - experience an advantage but training will be provided for the right person
The ability to deal handle the motor claims spectrum: ranging from first notification to settlement
A positive and pro-active attitude to customer service
Excellent telephone manner
Strong communication skills - both written and oral
Accurate keyboard skills